Policy for Delivery

Appliance Delivery & Installation

Free Standard Delivery on Special Order Appliance purchases of $396 or more. Qualifying purchases include: Refrigeration, Laundry, Dishwashers, Cooking appliances and HDPP in addition to Installation and Parts/Accessories that accompany Depot Direct purchases. Floorcare and clearance appliances not included. A $59 delivery fee applies to any major appliance purchases below $396. Haul away of old appliances at additional charge.

Before a customer accepts delivery, major appliance products (including refrigeratorswashersdryersrangesdishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Once delivery is accepted by a customer, the product may be returned if defects and/or damage is identified.

Delivery and Basic Hook up Service

Most freestanding electric refrigerators, ranges, washers & dryers are eligible for delivery & basic hook up service.

Basic hook up service does not include hook up or removal of built in cooktops, wall ovens, drop ins and air conditioners. Commercial or built-in refrigeration (i.e. refrigerators with the compressor on top or over-sized units) cannot be installed/removed/hauled away.


Requirements and Preparation

  • Water connection kit required
  • 110V-grounded, 3-prong electrical outlet
  • Water valve (shutoff) within 6 ft. of hook up

Prepare for Your Delivery

  1. Measure the delivery path and new appliance area to make sure that your refrigerator will fit perfectly
  2. Verify your existing electrical and water connections
  3. Empty & unplug your old refrigerator


Requirements and Preparation

  • A new electrical cord
  • A 240V electric outlet within 4 ft. of hookup

Prepare for Your Delivery

  1. Verify that your outlet type matches the approved types shown above
  2. Empty & unplug your old appliance


Requirements and Preparation

  • A new electrical cord
  • A 240V electric outlet within 4 ft. of hookup


Prepare for Your Delivery

  1. Verify that your outlet type matches the approved types shown above
  2. Empty & unplug your old appliance


Requirements and Preparation

  • New hoses (available at checkout)
  • 110V-grounded, 3-prong electrical outlet
  • Water valves (hot and cold) must be corrosive free and within 6 ft. of hookup


Prepare for Your Delivery

  1. Verify your existing electrical and water connections
  2. Empty & unplug your old appliance

Delivery and Additional Hook up Service

Additional hook up service applies to gas ranges & dryers, dishwashers, and over the range microwaves. Hook up services are available for these items in some areas for an additional fee. We cannot install gas dryers in a garage.


Requirements and Preparation

  • New dishwasher connection kit
  • Water supply line (shutoff) within 6 ft. of hook up
  • Electrical outlet within 6 ft. of hook up
  • The rough cabinet opening must be at least: 24″ W X  24″ D X 34–1/2″ H


Prepare for Your Delivery

  1. Measure your rough cabinet opening
  2. Verify your existing electrical and water connections
  3. Empty and unplug your old dishwasher


Requirements and Preparation

  • New gas flex connection kit
  • Natural gas line (no liquid propane hookups)
  • 110V-grounded, 3-prong electrical outlet
  • Gas shutoff directly behind the appliance


Prepare for Your Delivery

  1. Verify your existing electrical & water connections
  2. Empty & unplug your old appliance


Requirements and Preparation

  • New gas flex connection kit
  • Natural gas line (no liquid propane hookups)
  • 110V-grounded, 3-prong electrical outlet
  • Gas shutoff directly behind the appliance


Prepare for Your Delivery

  1. Verify your existing electrical & water connections
  2. Empty & unplug your old appliance


Requirements and Preparation

  • Hardwiring will not be done. A dedicated 110V electric outlet must be directly above the unit


Prepare for Your Delivery

Delivery Day 

– The delivery company will contact you at least a day in advance of your scheduled delivery date to confirm the delivery and give you a time frame.

– You will receive a 30-minute call ahead on the day of delivery to let you know it’s on the way.

– Someone over the age of 18 must be home to accept delivery of your new appliance.

– All delivery agents are required to display their authorized badge during delivery.

Frequently Asked Questions

I live in a 5 story walk up apartment, can I have my appliances delivered and installed?Will the delivery agents install using liquid propane hookups?Will the delivery agent install a unitized (all-in-one) washer dryer?I want to have my frontload washer and dryer stacked to save space. Will the delivery agent install them that way?What if my new appliance is damaged or not working correctly at the time of delivery?

Easy Home Delivery and Installation